Cancellations
Orders are able to be cancelled within 24 hours of purchase for a full refund back to your original form of payment. Cancellation requests after the 24 hour period will be refunded back as store credit.
**PLEASE NOTE: IF OUR WAREHOUSE HAS ALREADY PRINTED YOUR LABEL FOR SHIPMENT WE ARE NOT ABLE TO HONOR A CANCELLATION REQUEST. YOU MAY RETURN IT FOR STORE CREDIT PER OUR REFUDN POLICY BELOW.
CUSTOMER SERVICE EMAIL: hello@madebymollyco.com
Sale codes are NOT able to be retroactively applied to previous order. All discount codes must be entered at checkout.
Returns & Exchanges
We ONLY offer STORE CREDIT on any returned items.
HOLIDAY ITEMS ARE NOT ELIGIBLE TO BE RETURNED/EXCHANGED WITHIN 2 WEEKS OF THE HOLIDAY.
Exchange/return requests must be made within 14 days of receiving your order + mailed back (postmarked) by the 14th day of your package arriving to you or a return will not be granted.
Customer is responsible for return and reship costs as well as repurchasing any replacement items as we cannot guarantee stock when returned items are returned back to us so this is why we only issue store credit.
Items MUST be returned in unworn/unused condition free of stains/odor and IN ORIGINAL PACKAGING. We have the right to refuse returns that do not meet these conditions.
If there’s a quality issue, please email us within 48 hours of delivery so we can help right away!
📩 Contact: hello@madebymollyco.com
Holiday Item Return Policy
All holidays
Because holiday items are extra special (and very seasonal!), we’re happy to accept return requests via email on holiday-specific items up to three (3) weeks before the holiday and the return MUST be postmarked in the mail within 2 weeks of the holiday.
Returns requested or sent outside of this timeframe cannot be accepted and will be refused. Once the return window closes, all holiday items will be considered final sale.
Return Shipping Address
Should you need to send your item back per our agreement, please ship back to the return address provided on your return form you will receive via email from us.
If items are sent without consent or to the wrong address outside of what is listed on our return form a refund will not be honored.
Shipping Insurance
Shipping for our items varies based on the item. You can find a more specific date for shipping on each listing.
If you add on our ROUTE shipping insurance to your order we will insure your order is either fully replaced (if we still have the inventory) or refunded if:
- your package had not been delivered after 14 days from the shipping date,
- the package destroyed by USPS in shipment, OR
- your package tracking was marked as delivered but actually mis-delivered to another address.
Then in this case we will need a letter submitted by the customer from your local post office emailed on their letterhead to you letting us know of the mis-delivery an unsuccessful attempt to retrieve it.
Any package that is marked as delivered and does not have this submitted documentation from the customer will not be covered.
