Policies

Cancellations: We do NOT accept cancellations on pre-order items. All other order are able to be cancelled within 24 hours by sending us an email within 24 hours of purchase. EMAIL: hello@madebymollyco.com

Returns
Due to the handmade + pre-order nature of our items, we unfortunately do not accept returns or exchanges. We will, however, replace items if they are defective or damaged. If you believe you received a wrong item in your order or a defective/damaged good, please send us an email at hello@madebymollyco.com within 24 hours of receiving your package.

Return Shipping address
Should you need to send your item back per our agreement, please ship back to: Made By Molly and Co. LLC, 8722 Rockwood Lane Indianapolis, IN 46259  United States. If items are sent without consent a refund will not be honored.

SHIPPING INSURANCE: Shipping for our items varies based on the item. You can find a more specific date for shipping on each listing. If you add on our ROUTE shipping insurance to your order we will insure your order is either fully replaced (if we still have the inventory) or refunded if your package had not been delivered after 14 days from the shipping date, the package destroyed by USPS in shipment OR if your package tracking was marked as delivered but actually mis-delivered to another address then in this case we will need a letter submitted by the customer from your local post office emailed on their letterhead to you letting us know of the mis-delivery an unsuccessful attempt to retrieve it. Any package that is marked as delivered and does not have this submitted documentation from the customer will not be covered.